Why Open Data Falls Short

“Open data offers a list of potholes in a city. Open services enable citizens and Government to work together to get the potholes fixed.” As the UK Data Strategy Board issues its recommendations on a national data strategy, David Moody, head of worldwide product strategy at KANA Inc, argues that a clear commitment to “open […]

The British Spend Nearly a Working Day Per Month in Queues

In total the British spend around ten working days per year queuing. New queue-busting software sets out to slash waiting times, improve service and cut administration The British, famous for their disciplined approach to queuing, waste a combined 403,000 years every year waiting for things according to Populus research for KANA, developers of queue-busting software. […]

Microsoft Softens The Blow For Businesses Struggling To Upgrade From Windows XP

Microsoft is offering small and mid-sized companies (up to 249 users) a 15% discount on the combined price of Windows 8 Pro and Office 2013 upgrades if they buy before the end of June 2013. Richard Edwards, principal analyst at Ovum believes: “This is good news for cash-strapped companies and for those organizations that are […]

Get smarter, think socially and be mobile-oriented

Global IT research firm Gartner says Only 50 Percent of Fortune 1000 Organizations Will Get a Worthwhile Return From Their Social CRM Initiatives by the End of 2012. Analysts will discuss the Future of Social CRM at Gartner Customer Strategies & Technologies Summit 2012, June 11-12, in London, UK. The report showed that 50% of Fortune 1000 […]